Terms & Conditions for Flower Delivery Southfields

Introduction: About Our Terms & Conditions

Welcome to the Terms & Conditions ("Terms") for Flower Delivery Southfields. These Terms govern your use of our website and the wider e-commerce services we offer for the delivery of flowers within Southfields and the surrounding areas. By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully before making any purchase.

Who We Are & Applicability of These Terms

Flower Delivery Southfields is a UK-based business providing online flower delivery services to customers in the Southfields area and neighbouring localities. These Terms apply to all purchases made through our website by any customer residing, ordering to, or sending gifts within Southfields and its surrounding areas. Wherever you see references to "we", "us", or "our", these refer to Flower Delivery Southfields. References to "you" or "your" means the customer placing an order with us.

Placing an Order: The Process

To purchase flowers from Flower Delivery Southfields, you can browse our online selection and place an order by adding items to your virtual shopping basket. The following steps summarise the order process:

• Selection: Choose your desired floral arrangements or products from our online shop.
• Personalisation: Add any specific instructions (e.g., messages for the recipient or delivery time preferences, where available).
• Checkout: Provide your delivery and billing details, ensuring that all information supplied is accurate and complete.
• Payment: Select your payment method and enter the necessary payment details via our secure payment gateway.
• Order Confirmation: Review your order and confirm your purchase. You will receive an automated email confirming receipt of your order and summarising the details.
• Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel orders at our discretion (see Cancellations section).

Please note that your order is only considered accepted once we have confirmed it and dispatched your selected product.

Product Availability & Substitution

All flower arrangements and products showcased on our website are subject to availability. While we strive to ensure that items displayed are in stock, there may be occasions where specific flowers or products become unavailable. In such cases, we reserve the right to substitute certain flowers or products with similar items of equal or higher value, while maintaining the overall style and quality of your chosen arrangement. We will always try to notify you in advance if a significant substitution is required, especially if it involves a different colour palette or style.

Prices & Payment Methods

All prices on our website are displayed in British Pounds Sterling (GBP) and are inclusive of applicable VAT. Delivery charges, if any, will be clearly outlined prior to checkout and included in the final order total.

We accept a range of secure payment methods, which may include major debit and credit cards (such as Visa, Mastercard, American Express), as well as certain digital payment platforms. Please refer to our website for the most up-to-date list of accepted payment options.

Full payment must be made at the time of ordering. Orders will not be processed or dispatched until payment has been received in full. In the case of any payment issues or failed transactions, you will be notified promptly and given an opportunity to resolve the matter. We reserve the right to cancel orders for which payment has not been properly completed.

Order Modifications & Cancellations

We understand that sometimes you may need to amend or cancel your order. Please read this section carefully to understand your options and the process involved.

• Order Amendments: If you wish to make changes to your order (such as delivery address, recipient details, or message card content), please contact us as soon as possible after placing your order. We will do our utmost to accommodate amendments, but cannot guarantee changes once the order has entered the preparation or dispatch stage.
• Order Cancellation Policy: If you wish to cancel your order, please notify us immediately. Cancellations made at least one working day (24 hours) before the scheduled delivery date will usually be eligible for a full refund. If your order has already been prepared, dispatched, or delivered, a refund may not be possible or may be subject to deductions. Special or bespoke orders are non-cancellable once preparation has commenced.

Requests for amendments or cancellations outside of regular business hours will be processed at the earliest opportunity during opening times.

Refunds & Returns

Due to the perishable nature of flowers and floral products, returns are not usually possible. However, if you are unsatisfied with the quality or freshness of your delivered flowers, please get in touch within 24 hours of receipt, including photographic evidence if possible. We will investigate and may offer a replacement, credit, or refund at our discretion, in line with statutory consumer rights.

Refunds, where applicable, will be processed to the original payment method within 7-10 working days.

Delivery Information

We deliver flowers to addresses in Southfields and the surrounding areas as defined on our website. Delivery charges and available dates and times will be displayed during the checkout process. While we make every effort to deliver on your requested date, events outside our control (such as adverse weather or supply chain disruptions) may occasionally affect delivery schedules.

It is your responsibility to ensure that the delivery address, recipient details, and any special instructions provided are correct and complete. We are not liable for late or failed delivery where incorrect or incomplete information has been provided. If the recipient is absent at the time of delivery, we may attempt re-delivery, leave the flowers with a neighbour, or follow your specific instructions where possible. In some cases, delivery may be subject to our courier's procedures or the local environment.

Customer Obligations & Use of Our Website

You agree not to use our website or services for any unlawful purpose, or to act in a way that could harm our reputation or the experience of other customers. By placing an order, you confirm that you are at least 18 years old and have legal capacity to enter into contracts. You must provide accurate, current, and complete information during the ordering process. Misuse of our website, services, or products may result in a refusal of service or cancellation of orders at our discretion.

Intellectual Property

The content, images, and designs on our website, as well as our logo, branding, and floral arrangement photographs, are protected by copyright and other intellectual property laws. They may not be reproduced, distributed, or used in any form without our express written permission.

Our Liability

While we strive to provide the highest standards of service and product quality, our liability to you is limited as follows:

• We are not liable for any indirect, special, or consequential losses, or loss of profits, arising from your use of our website or services.
• Our total liability for losses arising under these Terms is limited to the amount paid for the product(s) in question.
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Events Outside Our Control

We are not responsible or liable for any failure to perform, or delays in performance, caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, industrial disputes, supply shortages, delivery disruptions, or acts of third parties.

Privacy & Your Personal Data

Your privacy is very important to us. All personal information provided to Flower Delivery Southfields as part of the ordering process will be processed and stored in compliance with applicable UK data protection laws. Please refer to our Privacy Policy for a full explanation of how your data is handled.

Changes to These Terms & Conditions

We reserve the right to amend these Terms from time to time to reflect changes in relevant laws, business practices, or our services. Updated versions will be published on our website with an effective date. Your continued use of our website or services after an update constitutes acceptance of the new Terms.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. You and Flower Delivery Southfields agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising from or relating to these Terms, our website, or the products and services we provide.

Contact & Customer Support

If you have any queries about these Terms, or require support with your flower delivery order in Southfields and the surrounding areas, please consult our customer support section on the website. We are committed to assisting you in any way we reasonably can.

Note on Applicability

These Terms & Conditions apply to all Flower Delivery Southfields customers ordering to addresses within Southfields and the surrounding localities. By placing an order with us, you agree to be bound by these Terms for every transaction and interaction.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Southfields, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Southfields.

For assistance with orders, returns or account queries, please fill out the Contact Us form.