Returns, Refunds and Complaints Policy – Flower Delivery Southfields
Our Fresh Flowers Guarantee in Southfields
At Flower Delivery Southfields, we strive to brighten your day with the freshest, most vibrant flowers delivered promptly to your door. We understand that the condition and quality of your bouquet matters, which is why we offer a fresh flowers guarantee. If you are in Southfields and nearby areas, you can trust us as your friendly local florist for both personal and business deliveries.
Damaged-on-Arrival Policy
Your satisfaction matters to us. If your flowers arrive damaged or in poor condition, please let us know as soon as possible after receiving your delivery. We ask that you get in touch with us within 24 hours of receipt to report any issues. Providing a clear photograph of the damaged flowers and packaging helps us resolve your case efficiently. Your feedback allows us to uphold our high standards and ensure every bouquet brings joy, not disappointment.
Freshness Window
We believe that fresh flowers should last. Our bouquets are arranged to order, using the freshest blooms available. We guarantee that all flowers dispatched from our Southfields shop are in peak condition. Under typical indoor conditions and with proper care, your flowers should remain fresh and beautiful for at least 5 days from delivery. Please follow the care instructions provided to maximise the lifespan and vibrancy of your flowers.
Refund and Replacement Options
If you receive flowers that do not meet our freshness or quality standards, or if they are damaged in transit, we are committed to putting things right. Depending on the circumstances, you may be eligible for the following:
- Refund: We will issue a full or partial refund to the original payment method if the flowers are confirmed to be sub-standard or damaged and a replacement is unavailable.
- Replacement: If you prefer, we can deliver a fresh bouquet, at no additional cost, to make up for the inconvenience caused.
Please contact us as soon as possible, attaching the required information and images, so we can process your refund or replacement swiftly.
How to Raise a Complaint
Your experience is important to us. If you have any concerns, complaints, or feedback about our service or your flowers, we want to hear from you. Simply reach out through our contact form or visit us in-store to speak with our team. We will acknowledge all complaints promptly and aim to resolve any issues within 2 working days.
Trusted Local Florist in Southfields
Flower Delivery Southfields has earned a reputation for reliability, friendliness, and quality throughout the local community. We take pride in serving households and businesses nearby with beautiful, fresh flowers and a service you can count on. Our returns, refunds, and complaints process reflect our commitment to maintaining your trust, every step of the way.
Our Promise to You
We are dedicated to your satisfaction – from the moment you place your order to the day your flowers bloom in your home or business. Thank you for choosing Flower Delivery Southfields, your local florist dedicated to fresh flowers delivered right to your door, every time.
